The CX Leader's customer onboarding blueprint

The Customer Onboarding Blueprint (Cover image)

"There's tons of actionable advice in here...and it's fun to read, too!"

The expert guide on how to build an effective customer onboarding program

Everything you need to build a repeatable onboarding program that results in successful customers, happy team members, and consistent revenue:

  • The 5 biggest mistakes most CX teams make onboarding customers (and how to avoid them)

  • 15+ actionable tips you can use this week to improve your customer onboarding plan

  • Proven strategies for increasing adoption, uncovering upsells, and scaling your onboarding

Written by Larry Barker, CX operations veteran with 10+ years of experience leading customer-facing teams across automotive, healthtech, edtech, and more.

Want to make sure this free email course is “worth it” before you sign-up?

Here's everything that's inside:

Day 1: Lack of personalization and segmentation—and how it kills customer engagement and creates extra work.Day 2: Failing to set clear expectations with customers—which leads to frustration and higher churn.Day 3: Overwhelming customers with info—it’s easy to do, but it’s a big barrier to product adoption.Day 4: Not using automation intelligently in your onboarding—and how you can get started without needing to rob a bank first.Day 5: Making it all about the product—the real reason why you’re missing out on upsells and customer loyalty.

Boom! The first lesson of The Customer Onboarding Blueprint is on its way to your inbox now.

Within the next minute or two, you're going to get an email from me, Larry Barker.This email contains instructions to get started with The Customer Onboarding Blueprint, so be sure to check it out!But if you have any questions, don't hesitate to hit reply and let me know—I'll be happy to help! :-)Now go and check your inbox!

P.S. If you don't find the email in your inbox in the next couple of minutes, please check your spam folder...Chances are it ended up there.(Since I'm relatively new to sending emails to my list, sometimes the "email algorithms" think I'm a robot! 🤷🏻)